Meet Lisa, one of the steady hands behind the Commercial Lines practice at Gompers, Cornish & Barr.
With decades of industry experience, a deep respect for process, and a self-described love of systemic structure, Lisa plays a critical role in making sure our commercial clients are supported with accuracy, consistency, and care. If there’s a right way to do something, Lisa is almost certainly already doing it!
Built for Structure (and Proud of It)
Lisa is the first to admit she’s a routine-oriented person. And at Gompers, that’s a feature, not a flaw.
She says she thrives in the agency’s Total Quality Agency approach, where workflows, documentation standards, and accountability aren’t just encouraged…they’re expected, and built into processes with purpose and rigor. “We don’t throw information into our system with little thought or purpose,” Lisa explains. “There are defined steps, required wording, and well-established procedures to follow. Everything has a place.”
That philosophy extends into every part of her day-to-day work. From clean data entry to weekly workflow reporting, Lisa appreciates an environment where precision matters and quality is measurable. Regular audits, defined processes, and continuous training ensure the agency’s systems remain accurate—and clients benefit from consistency they can rely on.
When the GCB agency transitioned to the Epic management system, Lisa embraced the challenge. “The training was very extensive and very hands-on,” she reports. “Our team leaders did a great job, and now our workflows are incredibly structured. That kind of precision really suits how I work.”
A Career Shaped by Experience—and Intention
Lisa brings a long view to her role at the agency, shaped by years in the insurance industry and leadership roles along the way. Before joining our agency, she spent nearly two decades with the same organization: navigating acquisitions, system changes, and leadership transitions. It’s experience gained that sharpened her adaptability and resilience.
But when it came time for a change, Lisa knew exactly what she wanted: something closer to home, something different, and something that allowed her to keep doing meaningful work while being present for her young son.
“I remember driving by this building and thinking, ‘This would be a really ideal location,’” she recalls. When the opportunity at GCB surfaced, everything clicked. “It felt full circle. It was meant to be.”
That sense of alignment still matters to her today: working somewhere that values professionalism, process, and people in equal measure.
Fun fact: Lisa will be celebrating her 18th anniversary with GCB in September 2026, making her the longest tenured “OG” GCB staff member.
Precision for Clients, Trust for the Long Term
In her role as Commercial Lines Account Manager, Lisa is deeply invested in the details that protect businesses. She understands that behind every policy is an operation, a livelihood, and a set of risks that deserve thoughtful attention.
Her commitment to a structured approach ensures nothing falls through the cracks; and her experience allows her to anticipate needs before they become issues. It’s not about cutting corners. It’s about building trust through consistency.
For Lisa, doing things the right way isn’t just an internal standard. It’s how clients know they’re in capable hands.
“Personal Lines”
Outside of work, Lisa’s world revolves around family, fitness, and a few well-loved routines of her own. She has been with her partner Jackson for seven years now, and they enjoy spending time with their pets and traveling together. Although they each have their own homes, they spend a great deal of quality time in each other’s company!
Lisa is the proud mom of her son Gavin, who is currently attending Lake Superior State University, studying fire science with the goal of becoming a firefighter. “He’s my only child,” Lisa says, “and I really look forward to when he comes home for holidays and breaks.”
At home in Chesterfield—where she’s lived for more than two decades—Lisa shares her space with her two rescue pets: Leia, a puggle she and her son adopted several years ago, and Bailey, her rescue cat. “It’s just me and the girls now,” she laughs.
One of Lisa’s biggest passions is fitness. She attends boot camp classes six days a week at Chesterfield Fit Body Boot Camp, often getting up before sunrise to make a 6:40 a.m. class. “It’s more mental than physical for me,” she points out. “That routine keeps me grounded.”
She’s also a devoted fan of Dave Matthews Band, having followed the band since the late 1990s and attending at least one concert every year. Her fandom runs deep—right down to a tattoo inspired by the song #41, bearing the lyric: “I will go in this way and find my own way out.”
It’s a line that fits her perfectly.
Whether she’s managing complex commercial accounts, maintaining impeccable systems, or carving out time for the people and passions she loves, Lisa brings intention, discipline, and heart to everything she does, making her a valued member of the GCB team.
