Meet Kristen, one of the friendly faces and a proud member of your hometown insurance team, Gompers, Cornish & Barr.
Kristen serves as one of our four dedicated Commercial Lines Account Managers. With a passion for service, a mind for detail, and a heart for helping people, Kristen brings both experience and enthusiasm to every client she serves and every problem she solves.
Kristen’s journey into the insurance world began in an unexpected — but very “Kristen” way—by her jumping in to help. She started at Blanchard Agency (our former neighbors, which we later acquired in 2018) as a scanning technician when the office was going paperless. Once that project wrapped up, her work ethic was so evident and appreciated that she was asked to stay on, moving into a receptionist role and soon proved herself even more indispensable!
When one of the commercial lines account managers announced their departure, they eagerly recommended Kristen as their replacement. The leadership team agreed, and Kristen welcomed the new challenge, earning her insurance license and diving into her new career path.
Fun Fact: This August, Kristen will be celebrating her 20th anniversary of working in the building we call home here in Macomb!
Family Ties
Insurance might very well run in Kristen’s blood. Her mom worked at Blanchard Agency for 45 years, so when the opportunity presented itself to follow in her footsteps, joining the agency felt like a homecoming of sorts. That family connection, combined with her natural customer service instincts, made insurance a great fit.
“I love customer service,” Kristen says. “I really enjoy being able to help clients out. Even with something so seemingly straightforward as insurance, you never know what the day will bring. I like figuring out how to make sure someone is properly covered and that nothing is left to risk, big or small.”
When Blanchard was acquired by Gompers, Cornish & Barr, Kristen was fresh off maternity leave with newborn twins. It could have been a chaotic transition—but for Kristen, it was a positive leap forward. “I was excited,” she recalls. “It felt like a new chapter.” She didn’t have far to go (literally—GCB’s office was next door!), and she quickly found a new home with the new team.
Kristen thrives in the commercial insurance space, where no two days—or clients—are the same. “With commercial lines, it’s never cookie-cutter,” she explains. “One day I’m working with a bakery, the next it’s a manufacturer…or a bar and grill. Each client has unique risks and needs. It keeps things interesting.”
Kristen’s day-to-day role focuses on servicing existing clients, helping with coverages, assisting with renewals, and shepherding the occasional claim—always making sure her clients are well taken care of.
Over the years, she’s built strong relationships with both clients and coworkers. She especially loved celebrating GCB’s 60th anniversary, a milestone that brought together clients and team members to reflect on the agency’s legacy. “It was fun to see everyone come together and celebrate as a family of sorts,” she remembers fondly.
“Personal Lines”
Outside of work, Kristen is all about family. She and her husband Mark are proud parents to twin daughters, Charlotte and Ellowyn, who are now six years old. She’s also a stepmom to two grown children—her stepson, Tristan, 21, and stepdaughter, Julia, 28—and cherishes any time spent with them.
“When I’m not in the office, I just love hanging out with my family,” she says. “Whether it’s a quiet evening at home or a weekend adventure, we like to make the most of every moment we have together.”
With a warm personality, deep knowledge of commercial insurance, and a genuine love for helping others, Kristen is an essential part of GCB—and someone we’re proud to call part of the hometown team.